Shipping policy
At ZENVY STORE, we aim to deliver your orders quickly, safely, and efficiently.
1. Shipping Methods
We partner with reliable courier services to ensure your order reaches you securely. Shipping methods may vary depending on your location and product availability.
2. Order Processing Time
All orders are processed within [PROCESSING TIME]. Orders are not processed or shipped on Sundays or public holidays.
3. Delivery Timeframes
Once shipped, orders are typically delivered within:
- Domestic (India): [X-X BUSINESS DAYS]
- International (if applicable): [X-X BUSINESS DAYS]
Please note that delivery times may vary depending on your location and external factors.
4. Shipping Costs
- Shipping charges are calculated at checkout.
- Standard shipping cost: [SHIPPING COST]
- Free shipping may be available on selected products or promotional offers.
5. Tracking Information
Once your order has been shipped, you will receive a tracking number via email or SMS. This allows you to monitor your delivery status in real-time.
6. Delivery Issues & Delays
- Delays may occur due to weather conditions, courier issues, or high demand periods.
- We are not responsible for delays caused by third-party courier services.
- If your order is significantly delayed, please contact us at dship0712@gmail.com for assistance.
7. Incorrect Address
Customers are responsible for providing accurate shipping details. Orders shipped to incorrect addresses provided by the customer may not be eligible for reshipment or refund.
8. International Shipping (If Applicable)
We may offer international shipping to selected countries. Additional customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.