Return & Refund Policy

Return & Refund Policy

At ZENVY STORE, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, in original condition, and in its original packaging
  • The return request must be made within [X DAYS] of delivery
  • Proof of purchase (order ID or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return:

  • Personal use or hygiene products
  • Clearance or sale items
  • Gift cards (if applicable)

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within [X DAYS] of receiving the product
  • Provide clear photos or videos as proof
  • We will arrange a replacement or full refund at no extra cost

4. Return Process

To initiate a return:

  1. Email us at dship0712@gmail.com with your order details
  2. Our team will review your request and provide return instructions
  3. Once approved, you will need to ship the product back as instructed

5. Return Shipping Costs

  • Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect
  • Shipping charges are non-refundable

6. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval status
  • Approved refunds will be processed within [REFUND PROCESSING TIME]
  • The amount will be credited to your original payment method

7. Exchange Policy

We offer exchanges for defective or damaged products. If you need an exchange, please contact us at dship0712@gmail.com.